Returns & Cancellations Policy

All products are made to order and carefully crafted based on each customer’s specifications. Therefore, made-to-order items are non-returnable and non-refundable.

Damaged or Incorrect Items 
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can review it.

Returns & Approval  
Returns are only accepted after prior approval. Items sent back without contacting us first will not be accepted.

Contact  
For assistance or to report an issue, please email us at hello@niojewelry.com.

We reserve the right to refuse any request that does not meet these conditions.